Refund Policy

Terms & Conditions

At RH Trading Limited, we believe in customer satisfaction from quality at an affordable price. In keeping with our goal to be a reputable hypermarket for the local PNG customers, RH Trading Limited will provide refunds and (or) replacements upon successfully meeting requirements as per stated in our “Refunds & Retunds Policy.“

All returns, including online orders, will be processed at the RH Trading Limited (RH Hypermarket) counter at Vision City Mall, Port Moresby, Papua New Guinea.

Refunds will only be made using the original payment method stated on your proof of purchase. Please note that any delivery fees paid are non-refundable.

Faulty Product Returns Policy

This does not include damage caused by misuse or change of mind. Major fault or failure is when the product: 

1. has a problem that would have stopped you buying it had you known about it; 
2. is unsafe; 
3. is significantly different from the description of the product; 
4. or does not do what we said it would do;
5. a manufacturing fault.

If the problem is not major, we may elect to give replacement to you.

You will be given a grace period of 7 days in which you can return faulty product(s) to be replaced. A proof of purchase must be shown within this time period to be deemed applicable for repairs and replacements. Any product(s) presented after the grace period will rescind the grace period.

In this instance, you are entitled to the following:

1. a refund of the purchase cost;
2. replacement with a similar valued item;

We reserve the right to refuse to provide a refund or replacement if the problem has, for instance, arisen because the product was misused by the customer.

Proof of Purchase

Returns must be accompanied by proof of purchase (ie. Invoice/ Receipt). In the absence of such proof of purchase, RH Trading Limited retain the right to refuse a refund.

Returning Products to RH Trading Limited

Product returns or exchange are made at our hypermarket counter at Vision City Mall, National Capital District. 

Damaged or Incorrect Product Delivered

If your order is damaged in transit or we have shipped the incorrect product, please contact us at [email protected] or call +675 325 1122/ 302 8511 

Customer Care

We are committed to providing the best customer satisfaction and customer care. Please contact us should you have any queries. 

Our contacts are:

Email: [email protected]

Facebook: RH Trading Limted

Telephone: +675 325 1122/ 302 8511.